# Zoom: Service Degradation Affecting Outbound MMS Services in the US region.

> Zoom status incident “Service Degradation Affecting Outbound MMS Services in the US region.” on 2026-11-03: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/zoom/incidents/rbz47jx96k44
Last updated: 2026-11-03T18:42:34Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-03 17:18 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: SMS/MMS - Inbound/Outbound
- [Vendor status page: https://status.zoom.us/incidents/rbz47jx96k44](https://status.zoom.us/incidents/rbz47jx96k44)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **investigating** 2026-11-03 17:18 UTC: We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **identified** 2026-11-03 17:27 UTC: We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-03 17:33 UTC: [Incident updated: Service Degradation Affecting Outbound MMS Services in the US region.](https://rewindex.com/change/r231000f4fcaaa6.md)


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Canonical: https://rewindex.com/company/zoom/incidents/rbz47jx96k44 · Markdown: https://rewindex.com/company/zoom/incidents/rbz47jx96k44.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/rbz47jx96k44 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T18:42:34.042Z