# Zoom: Service Degradation Affecting Multiple Zoom Services.

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 16:01 UTC · Resolved: 2026-10-23 16:48 UTC · Duration: 46 min
- Updates: 6 · Affected components: Zoom Chat, Zoom Chat - Zoom Chat, Zoom Contact Center, Zoom CX - Global - Zoom Contact Center, ZoomMate, Zoom Meetings, Zoom Meetings - Zoom Meetings
- [Vendor status page: https://status.zoom.us/incidents/gv1zrhmzdw9m](https://status.zoom.us/incidents/gv1zrhmzdw9m)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **investigating** 2026-10-23 16:01 UTC: We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **identified** 2026-10-23 16:07 UTC: We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.
- **identified** 2026-10-23 16:16 UTC: We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **identified** 2026-10-23 16:20 UTC: Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
- **monitoring** 2026-10-23 16:24 UTC: The service degradation affecting multiple Zoom Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-10-23 16:48 UTC: This incident has been resolved and the affected service has been restored.

## Rewindex changes for this incident

- 2026-10-23 16:14 UTC: [Incident updated: Service Degradation Affecting Multiple Zoom Services.](https://rewindex.com/change/r6289bccbf63322.md)
- 2026-10-23 16:23 UTC: [Incident updated: Service Degradation Affecting Multiple Zoom Services.](https://rewindex.com/change/r301348d1598abe.md)
- 2026-10-23 16:34 UTC: [Incident updated: Service Degradation Affecting Multiple Zoom Services.](https://rewindex.com/change/r9c15fe17bc9fb6.md)
- 2026-10-23 16:53 UTC: [Incident updated: Service Degradation Affecting Multiple Zoom Services.](https://rewindex.com/change/r61080b2bb7f199.md)


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Canonical: https://rewindex.com/company/zoom/incidents/gv1zrhmzdw9m · Markdown: https://rewindex.com/company/zoom/incidents/gv1zrhmzdw9m.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/gv1zrhmzdw9m · Generated 2026-10-24T11:07:48.239Z