# Zoom: Service Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-28 22:15 UTC · Resolved: 2026-09-28 23:35 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Zoom Canvas, Zoom Sheets, My Notes, Zoom Clips
- [Vendor status page: https://stspg.io/5qlzwcr61g78](https://stspg.io/5qlzwcr61g78)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **investigating** 2026-09-28 22:15 UTC: We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **monitoring** 2026-09-28 23:23 UTC: The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved.  Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-09-28 23:35 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/8jrvd62hmxl2 · Markdown: https://rewindex.com/company/zoom/incidents/8jrvd62hmxl2.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/8jrvd62hmxl2 · Generated 2026-10-18T12:37:04.921Z