# Zoom: Service Degradation Affecting Zoom Services in Hong Kong

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-27 19:02 UTC · Resolved: 2026-08-27 22:10 UTC · Duration: 3.1 h
- Updates: 4 · Affected components: Zoom Meetings, Zoom Meetings - Zoom Meetings, Zoom AI, Zoom Meetings - Zoom AI, Zoom Phone, Zoom Phone - HONG KONG/CHINA - Zoom Phone, Real Time Media Streams (RTMS), Zoom Meetings - Real Time Media Streams (RTMS)
- [Vendor status page: https://stspg.io/5lvg8pg6zj2c](https://stspg.io/5lvg8pg6zj2c)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **investigating** 2026-08-27 19:02 UTC: We are currently investigating a service degradation affecting Zoom Services in Hong Kong Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- **identified** 2026-08-27 19:07 UTC: We have successfully identified the root cause affecting Zoom Services in Hong Kong  Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.  Thank you for your patience.
- **monitoring** 2026-08-27 21:43 UTC: The service degradation affecting Zoom Services in Hong Kong has been successfully resolved.  Our team will continue to monitor the situation closely and keep you informed of any further developments.
- **resolved** 2026-08-27 22:10 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/3xf213dg1plw · Markdown: https://rewindex.com/company/zoom/incidents/3xf213dg1plw.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/3xf213dg1plw · Generated 2026-10-18T12:23:20.520Z