# Zoom: Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-07 03:30 UTC · Resolved: 2026-10-07 03:42 UTC · Duration: 12 min
- Updates: 2 · Affected components: Zoom Contact Center, Zoom CX - Global - Zoom Contact Center
- [Vendor status page: https://stspg.io/cy3fcgjhf9g1](https://stspg.io/cy3fcgjhf9g1)
- [Company: Zoom](https://rewindex.com/company/zoom.md)

## Timeline of updates

- **monitoring** 2026-10-07 03:30 UTC: On 10/07/2026, Between 2:32 UTC to 2:44 UTC, A subset of users may have experienced issues with inbound and outbound calls for Zoom Contact Center. This incident has been resolved and the affected services have been restored.
- **resolved** 2026-10-07 03:42 UTC: This incident has been resolved and the affected services have been restored.


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Canonical: https://rewindex.com/company/zoom/incidents/2v93lly7z5t6 · Markdown: https://rewindex.com/company/zoom/incidents/2v93lly7z5t6.md · JSON: https://rewindex.com/api/v1/companies/zoom/incidents/2v93lly7z5t6 · Generated 2026-10-18T12:22:43.882Z