# Zapier: Connection errors affecting Salesforce Pardot Zaps

- Impact (vendor’s label): major
- Status: investigating · edited after publishing
- Started: 2026-10-23 10:50 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: Polling Triggers
- [Vendor status page: https://status.zapier.com/incidents/01M5M64DQSY4FAAKQFF6K8CBX1](https://status.zapier.com/incidents/01M5M64DQSY4FAAKQFF6K8CBX1)
- [Company: Zapier](https://rewindex.com/company/zapier.md)

## Timeline of updates

- **investigating** 2026-10-23 10:50 UTC: Some customers using the Salesforce Pardot integration are experiencing connection errors that prevent their Zaps from running. Other Pardot connections continue to run normally. We are investigating the ongoing errors and checking recovery of affected connections and delayed Zap runs. If you need any assistance in the meantime, please contact our support team here "here": https://zapier.com/app/get-help.
- **investigating** 2026-10-23 12:06 UTC: We have confirmed that this is an upstream issue with the Pardot service and are monitoring its status. There is no confirmed recovery time yet. We are assessing whether any trigger activity was missed during the disruption and whether additional recovery steps will be needed. Once connections recover, we will verify that affected Zaps resume and check whether delayed or held runs need additional attention. We will let you know if any action is required from your team. If you need assistance in the meantime, please contact our support team "contact our support team": https://zapier.com/app/get-help.
- **investigating** 2026-10-23 16:19 UTC: Reconnecting your Salesforce Pardot account in Zapier may resolve the connection errors. We have observed recovery for a small number of customers who appear to have reconnected their accounts, but have not yet confirmed that this works for everyone affected. If you are still experiencing errors, try reconnecting your Pardot account. If errors persist or you need help, please contact our support team "contact our support team": https://zapier.com/app/get-help. We are continuing to work with Salesforce on the underlying issue.
- **investigating** 2026-10-23 22:18 UTC: We're continuing to investigate the Salesforce Pardot connection errors and are working with Salesforce to identify the underlying cause. Reconnecting your Pardot account in Zapier may resolve the errors. We've seen recovery for a small number of customers who reconnected, but we haven't confirmed that this works for everyone affected. If you're still seeing errors after reconnecting, or you need help, please contact our support team. "contact our support team.": https://zapier.com/app/get-help Thank you for your patience, and we'll share another update as soon as we have more information.

## Rewindex changes for this incident

- 2026-10-23 10:50 UTC: [Major incident: Connection errors affecting Salesforce Pardot Zaps](https://rewindex.com/change/i3902c22cbf1517.md)
- 2026-10-23 12:13 UTC: [Incident updated: Connection errors affecting Salesforce Pardot Zaps](https://rewindex.com/change/r0eb8128c8ce48f.md)
- 2026-10-23 16:23 UTC: [Incident updated: Connection errors affecting Salesforce Pardot Zaps](https://rewindex.com/change/rcc30c217311ceb.md)
- 2026-10-23 22:23 UTC: [Incident updated: Connection errors affecting Salesforce Pardot Zaps](https://rewindex.com/change/r0d58725c371ec6.md)


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Canonical: https://rewindex.com/company/zapier/incidents/01M5M64DQSY4FAAKQFF6K8CBX1 · Markdown: https://rewindex.com/company/zapier/incidents/01M5M64DQSY4FAAKQFF6K8CBX1.md · JSON: https://rewindex.com/api/v1/companies/zapier/incidents/01M5M64DQSY4FAAKQFF6K8CBX1 · Generated 2026-10-24T10:19:18.099Z