# Xero: Global: Hubdoc - Delay in emailed documents being processed

> Xero status incident “Global: Hubdoc - Delay in emailed documents being processed” on 2023-09-20: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/znyf7cd94ppn
Last updated: 2023-09-20T16:57:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-20 15:35 UTC · Resolved: 2023-09-20 16:57 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/znyf7cd94ppn](https://status.xero.com/incidents/znyf7cd94ppn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-20 16:57 UTC: Our team has resolved the issue where documents uploaded to Hubdoc via email were not being processed. This issue related to a misconfiguration in our system which our product team implemented a fix for. There may be a short delay whilst documents are processed. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-09-20 15:35 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/znyf7cd94ppn
- Citation: Xero, “Global: Hubdoc - Delay in emailed documents being processed” (2023-09-20 15:35 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/znyf7cd94ppn (CC BY 4.0).
- Markdown link: `[Xero: Global: Hubdoc - Delay in emailed documents being processed (2023-09-20)](https://rewindex.com/company/xero/incidents/znyf7cd94ppn)`


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Canonical: https://rewindex.com/company/xero/incidents/znyf7cd94ppn · Markdown: https://rewindex.com/company/xero/incidents/znyf7cd94ppn.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/znyf7cd94ppn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:27:59.914Z