# Xero: Global: Xero - Customers should now be able to log in and navigate through Xero as expected

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-30 22:15 UTC · Resolved: 2024-07-31 04:55 UTC · Duration: 6.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/yrncvxg9v8kr](https://status.xero.com/incidents/yrncvxg9v8kr)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Part of an outage event

- [AWS outage, Jul 30, 2024: 12 vendors, 12 incidents](https://rewindex.com/events/2024-07-30-aws)
- This incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)
- Evidence: “…nk customers for their patience during this time. This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
  root --> later
  me["Xero (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-07-31 04:55 UTC: We are now seeing recovery across our systems. Customers should be able to log in and navigate through Xero as expected. We thank customers for their patience during this time. This was caused by an issue relating to AWS, one of Xero's third-party providers. We apologise for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/yrncvxg9v8kr · Markdown: https://rewindex.com/company/xero/incidents/yrncvxg9v8kr.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/yrncvxg9v8kr · Generated 2026-10-20T00:04:06.958Z