# Xero: Users are unable to access Xero

> Xero status incident “Users are unable to access Xero” on 2021-07-22: impact minor (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/yk88whfprhnp
Last updated: 2021-07-22T17:59:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-07-22 15:54 UTC · Resolved: 2021-07-22 17:59 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/yk88whfprhnp](https://status.xero.com/incidents/yk88whfprhnp)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2021-07-22 17:59 UTC: The outage issue is resolved and services have returned to normal. This issue was a result of an external tool that Xero uses that also impacted a range of other websites globally. We are working with the vendor to understand the root cause.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2021-07-22 15:54 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/yk88whfprhnp
- Citation: Xero, “Users are unable to access Xero” (2021-07-22 15:54 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/yk88whfprhnp (CC BY 4.0).
- Markdown link: `[Xero: Users are unable to access Xero (2021-07-22)](https://rewindex.com/company/xero/incidents/yk88whfprhnp)`


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Canonical: https://rewindex.com/company/xero/incidents/yk88whfprhnp · Markdown: https://rewindex.com/company/xero/incidents/yk88whfprhnp.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/yk88whfprhnp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:36:13.756Z