# Xero: AU: Tax - Some customers are experiencing an issue accessing tax returns.

> Xero status incident “AU: Tax - Some customers are experiencing an issue accessing tax returns.” on 2026-04-14: impact minor (vendor’s label), 25 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp
Last updated: 2026-04-14T23:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-14 23:20 UTC · Resolved: 2026-04-14 23:45 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/yfxmgjrhrxtp](https://status.xero.com/incidents/yfxmgjrhrxtp)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2026-04-14 23:45 UTC: Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2026-04-14 23:20 UTC, resolved after 25 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp
- Citation: Xero, “AU: Tax - Some customers are experiencing an issue accessing tax returns.” (2026-04-14 23:20 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp (CC BY 4.0).
- Markdown link: `[Xero: AU: Tax - Some customers are experiencing an issue accessing tax returns. (2026-04-14)](https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp)`


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Canonical: https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp · Markdown: https://rewindex.com/company/xero/incidents/yfxmgjrhrxtp.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/yfxmgjrhrxtp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:41:38.302Z