# Xero: AU: Tax & Payroll - Some customers are receiving errors or delays when lodging returns and STP filings to the ATO

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-19 07:47 UTC · Resolved: 2024-12-20 10:24 UTC · Duration: 27 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/y6bhx7gfsgcw](https://status.xero.com/incidents/y6bhx7gfsgcw)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-12-20 10:24 UTC: Our team has resolved the issue impacting AU customers trying to lodge returns and STP filings and outstanding returns have successfully filed. If you have received an error, please resubmit your return which will then be processed. This was due to a configuration issue which our team released a fix for. We apologise for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/y6bhx7gfsgcw · Markdown: https://rewindex.com/company/xero/incidents/y6bhx7gfsgcw.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/y6bhx7gfsgcw · Generated 2026-10-18T10:42:46.613Z