# Xero: Xero Files - customers unable to access or retrieve files

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-29 17:32 UTC · Resolved: 2023-04-29 18:30 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/xshc5pqgmhc3](https://status.xero.com/incidents/xshc5pqgmhc3)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-04-29 18:30 UTC: Our team has resolved the issue impacting customers from retrieving or accessing files. This related to some network connectivity errors that our systems experienced which our team have resolved. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/xshc5pqgmhc3 · Markdown: https://rewindex.com/company/xero/incidents/xshc5pqgmhc3.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/xshc5pqgmhc3 · Generated 2026-10-18T09:59:39.125Z