# Xero: Some Hubdoc users are unable to login

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-21 21:33 UTC · Resolved: 2022-11-21 23:08 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/xrn000nzpyh3](https://status.xero.com/incidents/xrn000nzpyh3)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-11-21 23:08 UTC: Customers are now able to log in to Hubdoc again. We have resolved the problem which was related to a database issue during high traffic periods. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/xrn000nzpyh3 · Markdown: https://rewindex.com/company/xero/incidents/xrn000nzpyh3.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/xrn000nzpyh3 · Generated 2026-10-18T10:41:10.301Z