# Xero: Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign

> Xero status incident “Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign” on 2025-01-15: impact minor (vendor’s label), 59 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/xcjw5p184p4z
Last updated: 2025-01-15T04:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-15 03:33 UTC · Resolved: 2025-01-15 04:32 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/xcjw5p184p4z](https://status.xero.com/incidents/xcjw5p184p4z)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-01-15 04:32 UTC: Our team has resolved the issue impacting users trying to send or sign documents via Adobe eSign. This was caused by an issue with a third party Adobe integration. A fix has been released to resolve customer impact. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2025-01-15 03:33 UTC, resolved after 59 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/xcjw5p184p4z
- Citation: Xero, “Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign” (2025-01-15 03:33 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/xcjw5p184p4z (CC BY 4.0).
- Markdown link: `[Xero: Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign (2025-01-15)](https://rewindex.com/company/xero/incidents/xcjw5p184p4z)`


---
Canonical: https://rewindex.com/company/xero/incidents/xcjw5p184p4z · Markdown: https://rewindex.com/company/xero/incidents/xcjw5p184p4z.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/xcjw5p184p4z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:41:56.089Z