# Xero: AU: Payroll - Customers may experience time out errors when creating pay runs

> Xero status incident “AU: Payroll - Customers may experience time out errors when creating pay runs” on 2025-03-18: impact none (vendor’s label), 31 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3
Last updated: 2025-03-18T07:10:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-18 06:39 UTC · Resolved: 2025-03-18 07:10 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/x4v5h3rnwxf3](https://status.xero.com/incidents/x4v5h3rnwxf3)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-03-18 07:10 UTC: Our team has resolved the issue impacting AU customers trying to create a pay run in AU Payroll. This was caused by an issue with how the database processed requests. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2025-03-18 06:39 UTC, resolved after 31 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3
- Citation: Xero, “AU: Payroll - Customers may experience time out errors when creating pay runs” (2025-03-18 06:39 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3 (CC BY 4.0).
- Markdown link: `[Xero: AU: Payroll - Customers may experience time out errors when creating pay runs (2025-03-18)](https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3)`


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Canonical: https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3 · Markdown: https://rewindex.com/company/xero/incidents/x4v5h3rnwxf3.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/x4v5h3rnwxf3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:50:41.906Z