# Xero: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-15 03:29 UTC · Resolved: 2026-09-15 03:45 UTC · Duration: 16 min
- Updates: 4 · Affected components: Analytics powered by Syft, Core Xero Products - Analytics powered by Syft
- [Vendor status page: https://stspg.io/84rz6r2jfd3m](https://stspg.io/84rz6r2jfd3m)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero reported a major global outage causing errors when accessing Syft Native Budget and Cashflow Manager in Reporting. It started at 2026-09-15 03:29 UTC and was resolved at 2026-09-15 03:45 UTC, lasting 15 min. Xero implemented a fix and monitored the results before confirming resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-15 03:29 UTC: We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.
- **investigating** 2026-09-15 03:38 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-15 03:40 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-09-15 03:45 UTC: Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.

## Rewindex changes for this incident

- 2026-09-15 03:29 UTC: [Major incident: Global: Syft Native Budget and Cashflow Manager - Error when accessing Native Budget and Cashflow Manager](https://rewindex.com/change/i7fcfb96f69566a.md)


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Canonical: https://rewindex.com/company/xero/incidents/wy092jxhrsj6 · Markdown: https://rewindex.com/company/xero/incidents/wy092jxhrsj6.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/wy092jxhrsj6 · Generated 2026-10-18T09:55:57.436Z