# Xero: Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax

> Xero status incident “Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax” on 2017-11-09: impact minor (vendor’s label), 48 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/wfj30953ng4p
Last updated: 2017-11-09T23:20:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-11-09 22:32 UTC · Resolved: 2017-11-09 23:20 UTC · Duration: 48 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/wfj30953ng4p](https://status.xero.com/incidents/wfj30953ng4p)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2017-11-09 23:20 UTC: Our Product Team have resolved the issue that was preventing users from logging into WorkflowMax/Xero Practice Manager and Xero Tax. If you're still getting that error page on your end could you please clear your cookies and cache to remove old data from your browser. If this doesn't help, please use an alternative browser to see if you can replicate the issue. We've included a link to our Help Centre for more information on how to do this. https://help.xero.com/ClearCookiesCache Let us know how you go with these steps and whether you need further assistance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2017-11-09 22:32 UTC, resolved after 48 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/wfj30953ng4p
- Citation: Xero, “Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax” (2017-11-09 22:32 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/wfj30953ng4p (CC BY 4.0).
- Markdown link: `[Xero: Some users are unable to login to WorkflowMax/Xero Practice Manager and Xero Tax (2017-11-09)](https://rewindex.com/company/xero/incidents/wfj30953ng4p)`


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Canonical: https://rewindex.com/company/xero/incidents/wfj30953ng4p · Markdown: https://rewindex.com/company/xero/incidents/wfj30953ng4p.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/wfj30953ng4p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:42:44.306Z