# Xero: Global: New Invoicing- some customers may be unable to send invoices

> Xero status incident “Global: New Invoicing- some customers may be unable to send invoices” on 2024-10-04: impact minor (vendor’s label), 7.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/wdrtrr41v70c
Last updated: 2024-10-05T02:40:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-04 19:14 UTC · Resolved: 2024-10-05 02:40 UTC · Duration: 7.4 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/wdrtrr41v70c](https://status.xero.com/incidents/wdrtrr41v70c)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-10-05 02:40 UTC: Our team has resolved the issue impacting some customers trying to send an invoice with email attachments in New Invoicing in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2024-10-04 19:14 UTC, resolved after 7.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/wdrtrr41v70c
- Citation: Xero, “Global: New Invoicing- some customers may be unable to send invoices” (2024-10-04 19:14 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/wdrtrr41v70c (CC BY 4.0).
- Markdown link: `[Xero: Global: New Invoicing- some customers may be unable to send invoices (2024-10-04)](https://rewindex.com/company/xero/incidents/wdrtrr41v70c)`


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Canonical: https://rewindex.com/company/xero/incidents/wdrtrr41v70c · Markdown: https://rewindex.com/company/xero/incidents/wdrtrr41v70c.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/wdrtrr41v70c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:05:57.037Z