# Xero: Global: Hubdoc - Degraded performance

> Xero status incident “Global: Hubdoc - Degraded performance” on 2023-09-20: impact minor (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/vl3f5bqck96p
Last updated: 2023-09-20T08:24:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-20 07:47 UTC · Resolved: 2023-09-20 08:24 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/vl3f5bqck96p](https://status.xero.com/incidents/vl3f5bqck96p)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-20 08:24 UTC: Our team has resolved the issue causing performance problems in Hubdoc. Our technical team identified this was caused by poor network connectivity and has restored service. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-09-20 07:47 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/vl3f5bqck96p
- Citation: Xero, “Global: Hubdoc - Degraded performance” (2023-09-20 07:47 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/vl3f5bqck96p (CC BY 4.0).
- Markdown link: `[Xero: Global: Hubdoc - Degraded performance (2023-09-20)](https://rewindex.com/company/xero/incidents/vl3f5bqck96p)`


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Canonical: https://rewindex.com/company/xero/incidents/vl3f5bqck96p · Markdown: https://rewindex.com/company/xero/incidents/vl3f5bqck96p.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/vl3f5bqck96p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:22:57.954Z