# Xero: Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-02 02:05 UTC · Resolved: 2024-10-02 06:44 UTC · Duration: 4.7 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/v1w91znv7mkz](https://status.xero.com/incidents/v1w91znv7mkz)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-10-02 06:44 UTC: Our team has resolved an issue impacting some customers trying to navigate Xero, and using some products including invoicing. A product release caused some customers to experience errors. We have rolled back the release and customers can use these products as expected. We apologise to our customers and thank you for your patience during this time Status Last Reviewed: 6:44am UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/v1w91znv7mkz · Markdown: https://rewindex.com/company/xero/incidents/v1w91znv7mkz.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/v1w91znv7mkz · Generated 2026-10-18T10:45:19.385Z