# Xero: AU: Payroll - Customers are unable to submit superannuation payments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-13 05:53 UTC · Resolved: 2025-05-13 06:51 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/t8p4p94nkvv6](https://status.xero.com/incidents/t8p4p94nkvv6)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-05-13 06:51 UTC: Our team has resolved the issue preventing AU customers trying to submit superannuation payments in AU Payroll. A product release caused superannuation payments to become unavailable. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/t8p4p94nkvv6 · Markdown: https://rewindex.com/company/xero/incidents/t8p4p94nkvv6.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/t8p4p94nkvv6 · Generated 2026-10-18T10:40:36.025Z