# Xero: Global: Some customers unable to switch organisations

> Xero status incident “Global: Some customers unable to switch organisations” on 2023-10-12: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s
Last updated: 2023-10-12T01:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-12 00:28 UTC · Resolved: 2023-10-12 01:34 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/t7mrhsyzqv5s](https://status.xero.com/incidents/t7mrhsyzqv5s)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-10-12 01:34 UTC: Our team has resolved the issue impacting some customers trying to trying to switch organisations in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-10-12 00:28 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s
- Citation: Xero, “Global: Some customers unable to switch organisations” (2023-10-12 00:28 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s (CC BY 4.0).
- Markdown link: `[Xero: Global: Some customers unable to switch organisations (2023-10-12)](https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s)`


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Canonical: https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s · Markdown: https://rewindex.com/company/xero/incidents/t7mrhsyzqv5s.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/t7mrhsyzqv5s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:49:55.790Z