# Xero: Sending emails from Xero - Some users unable to send

> Xero status incident “Sending emails from Xero - Some users unable to send” on 2022-08-19: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/t7mljvjjlrm3
Last updated: 2022-08-19T04:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-19 03:38 UTC · Resolved: 2022-08-19 04:21 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/t7mljvjjlrm3](https://status.xero.com/incidents/t7mljvjjlrm3)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-08-19 04:21 UTC: Our team has resolved the issue some customers experienced when sending emails from Xero. We apologise for any inconvenience this has caused. This related to how the database was configured which meant for some customers they were unable to send emails from Xero for a short period of time. Customers affected by this will have send failures recorded in the 'History & Notes' section of any documents/emails they attempted to send.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2022-08-19 03:38 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/t7mljvjjlrm3
- Citation: Xero, “Sending emails from Xero - Some users unable to send” (2022-08-19 03:38 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/t7mljvjjlrm3 (CC BY 4.0).
- Markdown link: `[Xero: Sending emails from Xero - Some users unable to send (2022-08-19)](https://rewindex.com/company/xero/incidents/t7mljvjjlrm3)`


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Canonical: https://rewindex.com/company/xero/incidents/t7mljvjjlrm3 · Markdown: https://rewindex.com/company/xero/incidents/t7mljvjjlrm3.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/t7mljvjjlrm3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:45:46.294Z