# Xero: Users are unable to access some areas of Xero

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-02-24 21:35 UTC · Resolved: 2020-02-24 22:19 UTC · Duration: 44 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/ssmsnqhhk2jm](https://status.xero.com/incidents/ssmsnqhhk2jm)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2020-02-24 22:19 UTC: Our Product Team have resolved the issue that was preventing users from accessing some areas of Xero. Please clear your browsers cookies and cache and let us know if you still have any issues with this, and we’ll investigate further. Xero Central: https://central.xero.com/s/article/Clear-Cookies-and-Cache\#Web

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/ssmsnqhhk2jm · Markdown: https://rewindex.com/company/xero/incidents/ssmsnqhhk2jm.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/ssmsnqhhk2jm · Generated 2026-10-18T10:41:19.419Z