# Xero: Global: Xero - some customers would be experiencing errors when logging in.

> Xero status incident “Global: Xero - some customers would be experiencing errors when logging in.” on 2026-05-20: impact minor (vendor’s label), 27 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/ryrdc4jqdx15
Last updated: 2026-05-20T00:49:05Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-20 00:22 UTC · Resolved: 2026-05-20 00:49 UTC · Duration: 27 min
- Updates: 2 · Affected components: Xero Platform and Settings
- [Vendor status page: https://stspg.io/ltkdkrdw8g8x](https://stspg.io/ltkdkrdw8g8x)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **monitoring** 2026-05-20 00:22 UTC: We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.
- **resolved** 2026-05-20 00:49 UTC: Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2026-05-20 00:22 UTC, resolved after 27 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/ryrdc4jqdx15
- Citation: Xero, “Global: Xero - some customers would be experiencing errors when logging in.” (2026-05-20 00:22 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/ryrdc4jqdx15 (CC BY 4.0).
- Markdown link: `[Xero: Global: Xero - some customers would be experiencing errors when logging in. (2026-05-20)](https://rewindex.com/company/xero/incidents/ryrdc4jqdx15)`


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Canonical: https://rewindex.com/company/xero/incidents/ryrdc4jqdx15 · Markdown: https://rewindex.com/company/xero/incidents/ryrdc4jqdx15.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/ryrdc4jqdx15 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:45:22.469Z