# Xero: Xero - a subset of customers are unable to access Xero

> Xero status incident “Xero - a subset of customers are unable to access Xero” on 2022-09-01: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/rsgkx56tfq1r
Last updated: 2022-09-01T00:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-09-01 00:02 UTC · Resolved: 2022-09-01 00:02 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/rsgkx56tfq1r](https://status.xero.com/incidents/rsgkx56tfq1r)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-09-01 00:02 UTC: Our team has resolved the issue impacting a subset of customers trying to access Xero for a short period of time. This issue was related to a database connectivity issue which our product team quickly identified and resolved. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2022-09-01 00:02 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/rsgkx56tfq1r
- Citation: Xero, “Xero - a subset of customers are unable to access Xero” (2022-09-01 00:02 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/rsgkx56tfq1r (CC BY 4.0).
- Markdown link: `[Xero: Xero - a subset of customers are unable to access Xero (2022-09-01)](https://rewindex.com/company/xero/incidents/rsgkx56tfq1r)`


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Canonical: https://rewindex.com/company/xero/incidents/rsgkx56tfq1r · Markdown: https://rewindex.com/company/xero/incidents/rsgkx56tfq1r.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/rsgkx56tfq1r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:39:48.265Z