# Xero: Global: Hubdoc - Customers receiving 504 Gateway Time Out

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-01 00:42 UTC · Resolved: 2023-09-01 02:35 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/qvvt3s27pwb9](https://status.xero.com/incidents/qvvt3s27pwb9)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-01 02:35 UTC: Our team has resolved the issue impacting customers trying to access Hubdoc. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/qvvt3s27pwb9 · Markdown: https://rewindex.com/company/xero/incidents/qvvt3s27pwb9.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/qvvt3s27pwb9 · Generated 2026-10-18T09:55:54.978Z