# Xero: Global: Hubdoc - Customers experienced errors viewing documents in Hubdoc

> Xero status incident “Global: Hubdoc - Customers experienced errors viewing documents in Hubdoc” on 2024-11-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/qrz9jyt978l8
Last updated: 2024-11-14T22:36:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-11-14 22:36 UTC · Resolved: 2024-11-14 22:36 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/qrz9jyt978l8](https://status.xero.com/incidents/qrz9jyt978l8)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-11-14 22:36 UTC: Our team has resolved the issue impacting customers attempting to view documents in Hubdoc. This was related to a database issue, and the team are investigating further to prevent reoccurrence. We apologise for any inconvenience this caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2024-11-14 22:36 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/qrz9jyt978l8
- Citation: Xero, “Global: Hubdoc - Customers experienced errors viewing documents in Hubdoc” (2024-11-14 22:36 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/qrz9jyt978l8 (CC BY 4.0).
- Markdown link: `[Xero: Global: Hubdoc - Customers experienced errors viewing documents in Hubdoc (2024-11-14)](https://rewindex.com/company/xero/incidents/qrz9jyt978l8)`


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Canonical: https://rewindex.com/company/xero/incidents/qrz9jyt978l8 · Markdown: https://rewindex.com/company/xero/incidents/qrz9jyt978l8.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/qrz9jyt978l8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:03:18.931Z