# Xero: Global: XPM - customers may be experiencing errors logging in to Practice Manager

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-28 07:09 UTC · Resolved: 2024-09-28 08:15 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/qgltx7qvqr7r](https://status.xero.com/incidents/qgltx7qvqr7r)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-09-28 08:15 UTC: Our team has resolved the issue impacting customers trying to log in to XPM. This was caused by an issue with upgrading the database. We apologise for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/qgltx7qvqr7r · Markdown: https://rewindex.com/company/xero/incidents/qgltx7qvqr7r.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/qgltx7qvqr7r · Generated 2026-10-18T10:43:07.039Z