# Xero: Global: Reporting - Some customers experienced errors attempting to access report templates

> Xero status incident “Global: Reporting - Some customers experienced errors attempting to access report templates” on 2025-01-15: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/qfhgf3nt41t3
Last updated: 2025-01-15T03:56:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-15 03:56 UTC · Resolved: 2025-01-15 03:56 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/qfhgf3nt41t3](https://status.xero.com/incidents/qfhgf3nt41t3)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-01-15 03:56 UTC: Our team has resolved the issue impacting customers trying to access report templates in Reporting. A product release caused report templates to become unavailable, and we rolled back the release to resolve the issue. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2025-01-15 03:56 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/qfhgf3nt41t3
- Citation: Xero, “Global: Reporting - Some customers experienced errors attempting to access report templates” (2025-01-15 03:56 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/qfhgf3nt41t3 (CC BY 4.0).
- Markdown link: `[Xero: Global: Reporting - Some customers experienced errors attempting to access report templates (2025-01-15)](https://rewindex.com/company/xero/incidents/qfhgf3nt41t3)`


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Canonical: https://rewindex.com/company/xero/incidents/qfhgf3nt41t3 · Markdown: https://rewindex.com/company/xero/incidents/qfhgf3nt41t3.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/qfhgf3nt41t3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:41:32.035Z