# Xero: Global: Payroll - some customers may be unable to access Payroll

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-19 21:48 UTC · Resolved: 2026-01-20 01:37 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/q97by5gw94zy](https://status.xero.com/incidents/q97by5gw94zy)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2026-01-20 01:37 UTC: Our team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/q97by5gw94zy · Markdown: https://rewindex.com/company/xero/incidents/q97by5gw94zy.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/q97by5gw94zy · Generated 2026-10-18T09:56:28.163Z