# Xero: Payroll - Users unable to access Xero Me

> Xero status incident “Payroll - Users unable to access Xero Me” on 2016-12-02: impact minor (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/q0sbvd7f923c
Last updated: 2016-12-02T06:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-12-02 03:49 UTC · Resolved: 2016-12-02 06:25 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/q0sbvd7f923c](https://status.xero.com/incidents/q0sbvd7f923c)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2016-12-02 06:25 UTC: Our Product Team have resolved the issue that was preventing users from logging into our Xero Me apps. If you were affected by this, you'll now be able to use these apps on both iOS and Android devices. Thanks for your patience and understanding while we sorted this out for you. If you're still having any problems accessing Xero Me on your devices, please let us know and we'll look into this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2016-12-02 03:49 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/q0sbvd7f923c
- Citation: Xero, “Payroll - Users unable to access Xero Me” (2016-12-02 03:49 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/q0sbvd7f923c (CC BY 4.0).
- Markdown link: `[Xero: Payroll - Users unable to access Xero Me (2016-12-02)](https://rewindex.com/company/xero/incidents/q0sbvd7f923c)`


---
Canonical: https://rewindex.com/company/xero/incidents/q0sbvd7f923c · Markdown: https://rewindex.com/company/xero/incidents/q0sbvd7f923c.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/q0sbvd7f923c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:59:42.874Z