# Xero: Global -Some customers may be experiencing issues collecting payments from Stripe

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-01 22:59 UTC · Resolved: 2024-05-02 00:29 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/pplxzkkp2bqq](https://status.xero.com/incidents/pplxzkkp2bqq)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-05-02 00:29 UTC: Our team has resolved the issue impacting some customers trying to collect invoice payments via Stripe in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/pplxzkkp2bqq · Markdown: https://rewindex.com/company/xero/incidents/pplxzkkp2bqq.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/pplxzkkp2bqq · Generated 2026-10-18T09:58:48.475Z