# Xero: Global: Payroll - some customers may be experiencing errors when accessing Payroll

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-10 18:16 UTC · Resolved: 2026-07-10 20:19 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: UK Payroll, United Kingdom - Regional Products - UK Payroll, Xero Me, Xero Mobile Apps - Xero Me, AU Payroll, Australia - Regional Products - AU Payroll, New Zealand - Regional Products - NZ Payroll, NZ Payroll
- [Vendor status page: https://stspg.io/h9nqkd12gs1t](https://stspg.io/h9nqkd12gs1t)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **investigating** 2026-07-10 18:16 UTC: We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.
- **monitoring** 2026-07-10 19:57 UTC: Our team has implemented a fix and we are currently monitoring the results.
- **resolved** 2026-07-10 20:19 UTC: Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.


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Canonical: https://rewindex.com/company/xero/incidents/pj7fbvd6s0t6 · Markdown: https://rewindex.com/company/xero/incidents/pj7fbvd6s0t6.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/pj7fbvd6s0t6 · Generated 2026-10-18T11:49:05.479Z