# Xero: Xero HQ Document Packs and Chart of Accounts unavailable in navigation bar

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-07-25 00:29 UTC · Resolved: 2022-07-25 02:15 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/pcr8g48bbz6j](https://status.xero.com/incidents/pcr8g48bbz6j)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-07-25 02:15 UTC: Our team has resolved the issue impacting customers trying to access Document Packs and Chart of Accounts through the navigation bar on Xero HQ. We apologise for any inconvenience this has caused. We became aware that customers were unable to access ‘Document Packs’ or ‘Chart of Accounts’ in Xero HQ for a short period of time. This was caused by a product release that caused these products to become unavailable in the navigation bar. The release has been rolled back and the issue has been resolved. Services are now back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/xero/incidents/pcr8g48bbz6j · Markdown: https://rewindex.com/company/xero/incidents/pcr8g48bbz6j.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/pcr8g48bbz6j · Generated 2026-10-18T10:41:32.975Z