# Xero: Some customers not receiving Xero emails

> Xero status incident “Some customers not receiving Xero emails” on 2022-12-02: impact none (vendor’s label), 2.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/p54nnllr9y2l
Last updated: 2022-12-02T21:51:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-12-02 19:06 UTC · Resolved: 2022-12-02 21:51 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/p54nnllr9y2l](https://status.xero.com/incidents/p54nnllr9y2l)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-12-02 21:51 UTC: Our team has identified that this was an issue with one of our third party ISPs who had an outage which meant some customers weren't receiving emails from Xero. This issue has been resolved and customers should now be receiving emails. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2022-12-02 19:06 UTC, resolved after 2.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/p54nnllr9y2l
- Citation: Xero, “Some customers not receiving Xero emails” (2022-12-02 19:06 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/p54nnllr9y2l (CC BY 4.0).
- Markdown link: `[Xero: Some customers not receiving Xero emails (2022-12-02)](https://rewindex.com/company/xero/incidents/p54nnllr9y2l)`


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Canonical: https://rewindex.com/company/xero/incidents/p54nnllr9y2l · Markdown: https://rewindex.com/company/xero/incidents/p54nnllr9y2l.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/p54nnllr9y2l · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:02:08.449Z