# Xero: Global: XPM - customers may be experiencing degraded performance

> Xero status incident “Global: XPM - customers may be experiencing degraded performance” on 2023-08-13: impact minor (vendor’s label), 20 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn
Last updated: 2023-08-13T23:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-13 23:28 UTC · Resolved: 2023-08-13 23:48 UTC · Duration: 20 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/nlsgrgrsnsrn](https://status.xero.com/incidents/nlsgrgrsnsrn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-08-13 23:48 UTC: Our team has resolved the issue causing customers to experience slow load times. This was caused by increased load on our systems which our technical team resolved. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-08-13 23:28 UTC, resolved after 20 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn
- Citation: Xero, “Global: XPM - customers may be experiencing degraded performance” (2023-08-13 23:28 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn (CC BY 4.0).
- Markdown link: `[Xero: Global: XPM - customers may be experiencing degraded performance (2023-08-13)](https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn)`


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Canonical: https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn · Markdown: https://rewindex.com/company/xero/incidents/nlsgrgrsnsrn.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/nlsgrgrsnsrn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:07.155Z