# Xero: Users are unable to access Xero

> Xero status incident “Users are unable to access Xero” on 2018-03-20: impact none (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/ngvh6299gx0z
Last updated: 2018-03-20T17:29:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-03-20 15:22 UTC · Resolved: 2018-03-20 17:29 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/ngvh6299gx0z](https://status.xero.com/incidents/ngvh6299gx0z)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2018-03-20 17:29 UTC: Our Product Team and AWS have resolved the issue that was preventing users from logging in and accessing certain areas of Xero. We have reports of users receiving Error 500's when accessing Reports, Contacts and Payroll, however clearing your cookies and cache resolves these errors. If after clearing your cookies and cache, you're still having issues accessing Xero, please let us know and we’ll be happy to investigate.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2018-03-20 15:22 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/ngvh6299gx0z
- Citation: Xero, “Users are unable to access Xero” (2018-03-20 15:22 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/ngvh6299gx0z (CC BY 4.0).
- Markdown link: `[Xero: Users are unable to access Xero (2018-03-20)](https://rewindex.com/company/xero/incidents/ngvh6299gx0z)`


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Canonical: https://rewindex.com/company/xero/incidents/ngvh6299gx0z · Markdown: https://rewindex.com/company/xero/incidents/ngvh6299gx0z.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/ngvh6299gx0z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:26:22.078Z