# Xero: Xero Central - customers unable to raise cases

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-18 23:50 UTC · Resolved: 2023-09-19 00:00 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/n7bd0hs5xdp8](https://status.xero.com/incidents/n7bd0hs5xdp8)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-19 00:00 UTC: Our team has resolved the issue impacting customers from being able to raise cases in Xero Central. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/xero/incidents/n7bd0hs5xdp8 · Markdown: https://rewindex.com/company/xero/incidents/n7bd0hs5xdp8.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/n7bd0hs5xdp8 · Generated 2026-10-18T10:40:16.629Z