# Xero: Users unable to connect to MTD

> Xero status incident “Users unable to connect to MTD” on 2021-04-19: impact minor (vendor’s label), 7.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4
Last updated: 2021-04-19T17:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-19 10:15 UTC · Resolved: 2021-04-19 17:16 UTC · Duration: 7.0 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/n1s5ry8dl0n4](https://status.xero.com/incidents/n1s5ry8dl0n4)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2021-04-19 17:16 UTC: HMRC have now resolved the issue that was preventing some customers from accessing MTD VAT Returns in Xero.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2021-04-19 10:15 UTC, resolved after 7.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4
- Citation: Xero, “Users unable to connect to MTD” (2021-04-19 10:15 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4 (CC BY 4.0).
- Markdown link: `[Xero: Users unable to connect to MTD (2021-04-19)](https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4)`


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Canonical: https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4 · Markdown: https://rewindex.com/company/xero/incidents/n1s5ry8dl0n4.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/n1s5ry8dl0n4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:43:04.438Z