# Xero: Global: New Invoicing - Approve buttons not loading for some customers

> Xero status incident “Global: New Invoicing - Approve buttons not loading for some customers” on 2024-04-16: impact minor (vendor’s label), 4.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/mhm53f2ld6fz
Last updated: 2024-04-16T14:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-16 10:24 UTC · Resolved: 2024-04-16 14:44 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/mhm53f2ld6fz](https://status.xero.com/incidents/mhm53f2ld6fz)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-04-16 14:44 UTC: Our team has resolved the issue that some customers experienced trying to approve invoices in New Invoicing. We found this issue was due to a previous release which has been reverted. We apologise for the inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2024-04-16 10:24 UTC, resolved after 4.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/mhm53f2ld6fz
- Citation: Xero, “Global: New Invoicing - Approve buttons not loading for some customers” (2024-04-16 10:24 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/mhm53f2ld6fz (CC BY 4.0).
- Markdown link: `[Xero: Global: New Invoicing - Approve buttons not loading for some customers (2024-04-16)](https://rewindex.com/company/xero/incidents/mhm53f2ld6fz)`


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Canonical: https://rewindex.com/company/xero/incidents/mhm53f2ld6fz · Markdown: https://rewindex.com/company/xero/incidents/mhm53f2ld6fz.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/mhm53f2ld6fz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:54:02.337Z