# Xero: AU: Payroll - Customers receiving error messages

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-26 08:35 UTC · Resolved: 2024-09-26 09:16 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/m8l6jc45ykly](https://status.xero.com/incidents/m8l6jc45ykly)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-09-26 09:16 UTC: Our team has resolved the issue causing AU customers to receive errors in Payroll. The problem was related to capacity issues and our team made some system adjustments to resolve the issue. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/xero/incidents/m8l6jc45ykly · Markdown: https://rewindex.com/company/xero/incidents/m8l6jc45ykly.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/m8l6jc45ykly · Generated 2026-10-18T12:43:30.139Z