# Xero: XPM and AU Tax users unable to access clients and search

> Xero status incident “XPM and AU Tax users unable to access clients and search” on 2022-11-25: impact minor (vendor’s label), 7.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/ls81bzr604xx
Last updated: 2022-11-25T10:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-25 02:51 UTC · Resolved: 2022-11-25 10:28 UTC · Duration: 7.6 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/ls81bzr604xx](https://status.xero.com/incidents/ls81bzr604xx)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2022-11-25 10:28 UTC: AWS has advised that there was a routing issue which was resolved by a manual refresh. Automation has been introduced to prevent this from happening again. We apologise for any inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2022-11-25 02:51 UTC, resolved after 7.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/ls81bzr604xx
- Citation: Xero, “XPM and AU Tax users unable to access clients and search” (2022-11-25 02:51 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/ls81bzr604xx (CC BY 4.0).
- Markdown link: `[Xero: XPM and AU Tax users unable to access clients and search (2022-11-25)](https://rewindex.com/company/xero/incidents/ls81bzr604xx)`


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Canonical: https://rewindex.com/company/xero/incidents/ls81bzr604xx · Markdown: https://rewindex.com/company/xero/incidents/ls81bzr604xx.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/ls81bzr604xx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:15:06.778Z