# Xero: UK: Tax - MTD and VAT unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-02 14:05 UTC · Resolved: 2026-09-02 17:53 UTC · Duration: 3.8 h
- Updates: 2 · Affected components: Tax Reporting - UK VAT & MTD, United Kingdom - Regional Products - Tax Reporting - UK VAT & MTD
- [Vendor status page: https://stspg.io/n0blkxwz915v](https://stspg.io/n0blkxwz915v)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Summary

Xero’s UK Making Tax Digital (MTD) and VAT services had a critical outage starting 2026-09-02 14:05 UTC, lasting 3 h 48 min. HMRC investigated; the incident was marked resolved at 2026-09-02 17:53 UTC, although the final update also said services were “not operating as normal.” _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-02 14:05 UTC: HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority
- **resolved** 2026-09-02 17:53 UTC: HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.

## Rewindex changes for this incident

- 2026-09-02 14:05 UTC: [Critical incident: UK: Tax - MTD and VAT unavailable](https://rewindex.com/change/if517f941fca4a6.md)


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Canonical: https://rewindex.com/company/xero/incidents/kx82qwn4s8lg · Markdown: https://rewindex.com/company/xero/incidents/kx82qwn4s8lg.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/kx82qwn4s8lg · Generated 2026-10-18T12:43:28.994Z