# Xero: Global: Products and Services - Unable to create new item

> Xero status incident “Global: Products and Services - Unable to create new item” on 2023-09-04: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/kmrwklfs0q89
Last updated: 2023-09-04T23:55:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-04 22:54 UTC · Resolved: 2023-09-04 23:55 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/kmrwklfs0q89](https://status.xero.com/incidents/kmrwklfs0q89)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-09-04 23:55 UTC: Our team has resolved the issue impacting customers trying to create a new item in Products and Services. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and has restored service.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-09-04 22:54 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/kmrwklfs0q89
- Citation: Xero, “Global: Products and Services - Unable to create new item” (2023-09-04 22:54 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/kmrwklfs0q89 (CC BY 4.0).
- Markdown link: `[Xero: Global: Products and Services - Unable to create new item (2023-09-04)](https://rewindex.com/company/xero/incidents/kmrwklfs0q89)`


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Canonical: https://rewindex.com/company/xero/incidents/kmrwklfs0q89 · Markdown: https://rewindex.com/company/xero/incidents/kmrwklfs0q89.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/kmrwklfs0q89 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:35:51.516Z