# Xero: Global: Xero Sign up flow - new customers unable to log in

> Xero status incident “Global: Xero Sign up flow - new customers unable to log in” on 2025-03-10: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/km3nnhmsk82t
Last updated: 2025-03-10T03:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-10 03:00 UTC · Resolved: 2025-03-10 03:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/km3nnhmsk82t](https://status.xero.com/incidents/km3nnhmsk82t)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2025-03-10 03:00 UTC: Our team has resolved the issue impacting new customers trying to sign up to Xero for the first time. Some customers may not have received a Forgotten password email also. We apologise for any inconvenience this has caused. A product release caused this issue, and we were able to roll back to restore service. We learn from every incident and put measures in place to prevent issues from happening again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Xero, started 2025-03-10 03:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/km3nnhmsk82t
- Citation: Xero, “Global: Xero Sign up flow - new customers unable to log in” (2025-03-10 03:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/km3nnhmsk82t (CC BY 4.0).
- Markdown link: `[Xero: Global: Xero Sign up flow - new customers unable to log in (2025-03-10)](https://rewindex.com/company/xero/incidents/km3nnhmsk82t)`


---
Canonical: https://rewindex.com/company/xero/incidents/km3nnhmsk82t · Markdown: https://rewindex.com/company/xero/incidents/km3nnhmsk82t.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/km3nnhmsk82t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:48:47.107Z