# Xero: AU: AU tax - Some customers are unable to open returns

> Xero status incident “AU: AU tax - Some customers are unable to open returns” on 2023-08-10: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/kjpzgrjbf096
Last updated: 2023-08-10T21:53:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-10 21:10 UTC · Resolved: 2023-08-10 21:53 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/kjpzgrjbf096](https://status.xero.com/incidents/kjpzgrjbf096)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-08-10 21:53 UTC: Our team has resolved the issue customers experienced when they tried to access tax returns. We apologise for any inconvenience this has caused. A product release caused this feature to become unavailable. We've rolled back the release and services are back to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2023-08-10 21:10 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/kjpzgrjbf096
- Citation: Xero, “AU: AU tax - Some customers are unable to open returns” (2023-08-10 21:10 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/kjpzgrjbf096 (CC BY 4.0).
- Markdown link: `[Xero: AU: AU tax - Some customers are unable to open returns (2023-08-10)](https://rewindex.com/company/xero/incidents/kjpzgrjbf096)`


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Canonical: https://rewindex.com/company/xero/incidents/kjpzgrjbf096 · Markdown: https://rewindex.com/company/xero/incidents/kjpzgrjbf096.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/kjpzgrjbf096 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:01:14.806Z