# Xero: Global: XPM - customers receiving 'Sorry, something went wrong' error

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-10-01 01:37 UTC · Resolved: 2023-10-01 06:06 UTC · Duration: 4.5 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/k3y6py4q9h6n](https://status.xero.com/incidents/k3y6py4q9h6n)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-10-01 06:06 UTC: Our team has resolved the issue impacting customers ability to access XPM. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/k3y6py4q9h6n · Markdown: https://rewindex.com/company/xero/incidents/k3y6py4q9h6n.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/k3y6py4q9h6n · Generated 2026-10-18T09:46:27.974Z