# Xero: Global: Xero Central - some customers may be unable to raise cases

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-28 04:47 UTC · Resolved: 2023-06-28 05:19 UTC · Duration: 32 min
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/jdrwr1mzlw1p](https://status.xero.com/incidents/jdrwr1mzlw1p)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2023-06-28 05:19 UTC: Our team has resolved the issue impacting customers ability to raise cases via the Xero Mobile app. This was related to a recent change, which was rolled back to resolve the issue. We apologise for any inconvenience this has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/jdrwr1mzlw1p · Markdown: https://rewindex.com/company/xero/incidents/jdrwr1mzlw1p.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/jdrwr1mzlw1p · Generated 2026-10-18T10:42:56.204Z