# Xero: Australian users are unable to view their subscription page in Xero

> Xero status incident “Australian users are unable to view their subscription page in Xero” on 2020-09-22: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn
Last updated: 2020-09-22T22:54:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-22 20:40 UTC · Resolved: 2020-09-22 22:54 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/hqd7nq9qd8cn](https://status.xero.com/incidents/hqd7nq9qd8cn)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2020-09-22 22:54 UTC: Our Product Team have resolved the issue that was preventing users from viewing the subscription page and making subscription changes for their organisations. Please let us know if you still have any issues with this, and we’ll investigate further.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Xero, started 2020-09-22 20:40 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn
- Citation: Xero, “Australian users are unable to view their subscription page in Xero” (2020-09-22 20:40 UTC). Archived by Rewindex: https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn (CC BY 4.0).
- Markdown link: `[Xero: Australian users are unable to view their subscription page in Xero (2020-09-22)](https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn)`


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Canonical: https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn · Markdown: https://rewindex.com/company/xero/incidents/hqd7nq9qd8cn.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/hqd7nq9qd8cn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:17.358Z